FAQ
Common questions
How do requests work?
Send a request or reserve an open time. We'll contact you to discuss details. Nothing is booked or confirmed until we confirm with you directly.
What information should I provide?
Dates, location or ZIP, the service you need, number and type of pets, routines, and anything special about your home.
Which areas do you serve?
Our home base is the Roanoke Valley in Southwest Virginia. Requests from elsewhere are welcome and reviewed case by case, subject to schedule and travel-cost approval.
How should I share pet instructions?
Add a summary in the form notes; we'll go through feeding, medication schedules you administer yourself, walks and vet details together before the first visit.
How is home access and security handled?
Key and access arrangements are agreed privately before your first visit. Please don't put door or alarm codes in the online form.
What is your cancellation policy?
Free cancellation up to 48 hours before your first visit. Cancellations within 48 hours may be charged 50% of the booked visits; holiday bookings need 7 days' notice. Final terms are confirmed in writing before your booking.
How does payment work?
Payment is made by a secure Square invoice or payment link, sent after we confirm your booking. No payment is taken on this website.
Is this medical or personal care?
No. 540 Home Sitting provides home, pet and property care only — not medical, nursing or personal care.
How are partners vetted?
Partner interest forms are reviewed individually. Submitting is not acceptance, and no provider is represented until they've been reviewed.
Planning time away?
Send a request and we'll reach out to talk through dates and details. Nothing is booked until we both confirm.